Adobe

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  • #8643
    Diana Irrgang
    Participant

    Hi.  I’m new so I hope I put this in the right place and explain my problem.  Early last month my Adobe Reader in my Desktop stopped reading.  If I scanned an item and tried to open it or e-mail it, the “file conversion” was just jumbled numbers, etc.  It has now gone to doing the same thing when I download anything then try to open it so I can’t print out CC statements, etc. I did uninstall and reinstall it to no avail.  The weird part is that it used to say “open with” and Adobe would be one of my options.  The few times it does say that, it is greyed out.

    The same Adobe works fine in my laptop computer.  I don’t use it that often and have to switch the printer to the laptop go have any downloaded files print.

    Any suggestions???  Hugs, Di

    #8645
    Norma
    Participant

    I’m wondering if the files are the old Reader format and your PC is the new format or vice versa.  Most files it won’t matter, but some will.

    If it doesn’t give you the option, try “Open With” and say Choose Program, then navigate to your Program Files/Adobe/Reader folder and pick it.  There should be a checkbox that says something like “Always use this program for this type of file”.

    When you uninstalled/reinstalled did you download the new version or just use the one you had already downloaded?  Let me think on this some more and do some research…

    #8756
    Diana Irrgang
    Participant

    [quote quote=8645]I’m wondering if the files are the old Reader format and your PC is the new format or vice versa. Most files it won’t matter, but some will. If it doesn’t give you the option, try “Open With” and say Choose Program, then navigate to your Program Files/Adobe/Reader folder and pick it. There should be a checkbox that says something like “Always use this program for this type of file”. When you uninstalled/reinstalled did you download the new version or just use the one you had already downloaded? Let me think on this some more and do some research… [/quote]

    When I do find an Adobe section. the Always Open With is greyed out.  It seems to be worsening as time goes on but I have tried to get to Adobe but can’t find someone to talk to about it.  Thanks for your suggestion & your research.  Hugs, Di

    #8774
    Norma
    Participant

    Check this out, Di.  It might solve the problem.

    http://helpx.adobe.com/acrobat/kb/unable-access-acrobats-tool-properties.html

    What version of Windows are you on?  Please tell me you ARE using Windows…lol!

    #8840
    Diana Irrgang
    Participant

    Hi Norma

    Thank for you for the link and yes I am using windows.  Unfortunately for me the link to me is “clear as mud” so I wasn’t able to figure out how do anything.  I appreciate your help but I’m still at square one.

     

    #8841
    Diana Irrgang
    Participant

    Well, I did some more checking and it States: Adobe reader cannon open in Portected more due to a incompatibility with your system configuration.  Would you like to open Adobe Reader with protected mode disabled?  Yes

    then you read: Protected Mode was introduced with Adobe Reader X and continues to be Adobe’s primary defense-in-depth security strategy for mitigating and preventing security vulnerabilities. Protected Mode protects you by limiting what malicious files can do and access. Protected Mode is enabled by default, and it is designed to run transparently in the background while protecting your hardware and data.

    Then it take you somewhere to buy something.

    I did find a Fix AcroRd32 but haven’t quite figured out what to do yet.  Will keep you posted.  Hugs, Di

     

    #8842
    Diana Irrgang
    Participant

    I started to try this regedit process and after studying it, I think I could lose my whole computer because I don’t know what I’m doing.  Woe is me but I don’t want to get a new computer especially what I see from the forums about windows 8 plus I have my computer split so I have windows 7 and some important programs still under XP.  Any thoughts? 😥 Hugs, Di

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